Terms and Booking
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set out. During your stay you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
To secure any booking we require a credit / debit card number (Please note: we no longer accept American Express). The card number provided on booking will be used as a guarantee card in the event of non-arrival or damages to the room.
A deposit may be required for group bookings or for special events.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check in and Check out
Guests must check in and check out by the times stated below:
- Check in from 3:00 pm and before 11:00 pm on day of arrival
- Check out by 11:00 am on day of departure
Cancellation, Returned Deposit and Non-Arrival Conditions
Please note: We have temporarily relaxed our cancellation policy at this time to allow you to amend or cancel your booking up to 24 hours ahead of your stay, so you can book in confidence.
Guests who need to cancel a booking should contact us as soon as possible. Cancellation made less than 24 hours before arrival incurs the full amount of booking due.
Non-arrival guests who are unable to attend or fail to attend for whatever reason forfeit the full amount of the booking. In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Wi Fi Fair and Appropriate Usage Policy
Where Wi Fi Internet access is provided, guests accept to use this access fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages and Lost Property
We reserve the right to charge the lead guest for any damage caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damage should be reported as soon as possible in order to minimise damage and associated costs.
Any lost property, if discovered left behind by guests during a stay will be held for a period of one month. While we will make our best efforts to reunite lost property with its owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to, cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as signposted throughout the accommodation and is in accordance with the Health Act 2006.
Pets and Service Dogs
We have a few pet-friendly rooms available. Prior arrangement to bring your pet must be made and a charge of £15.00 per night will be applied for this. Pets are only allowed in your allocated bedroom, the reception and, with prior permission, our cocktail bar. This may be refused in the event we have a wedding or function taking place. Dogs are prohibited from the breakfast and evening restaurant except for service dogs.
Where on site parking is provided guests accept that they park their vehicles at their own risk.
Please see our accessibility statement for further information.
Your Personal Details and Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and / or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) .
You accept that any entries you make to an on site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.